Help Desk Notifications Streamline Support
When a new support request is submitted from Lotus Notes or the Web, it is assigned and routed based on its request type profile. An email is automatically sent to the assignee with a summary of the request and a doclink to the actual support ticket.
By leveraging the messaging capability of Lotus Notes, Support Tracker streamlines the support services process. These automatic notifications ensure that your help desk departments are immediately made aware of critical issues and improves the overall response to all requests.