Support Tracker Roles & Responsibilities
- Carlos Computer (IT Manager)
- Monitor reports, identify possible trends or problem areas.
- Participate in support discussions.
- Store useful discussions and questions in FAQ and knowledgebase.
- Joe User (Project Staff)
- Fill out support requests when appropriate, after checking FAQ and Knowledgbase for possible solutions. Supply as much detail as possible in request.
- Sally Sales (Sales)
- Monitor reports, identify possible trouble spots for potential customers.