Lotus Notes CRM Software

Web Enabled CRM with Lotus Notes

Customer Tracker is a Lotus Notes CRM software solution that automates and accelerates your customer service processes by allowing other Tracker modules electronic access to current customer data, eliminating the need to manually enter customer information already available. Customer Tracker provides a centralized location for customer information: contacts, documents, files and more.

Through the Tracker Portal, Customer Tracker provides an Internet gateway for customer services, allowing customers to log in to request new projects, submit support requests and review current tickets, update their profile and add new contacts. New contacts are automatically rolled into a Customer address database.

Prospect Tracker, Tracker Suite's sales force automation module, is integrated with Customer Tracker. If a prospect becomes a customer, their company profile and related data can be imported into Customer Tracker, eliminating the need to recreate data.

See our Customer Tracker feature sheet

To see Customer Tracker in action, please watch our Flash demonstration.

Customer Tracker features -

• Centralized customer file management - Manage customer contacts and maintain detailed, on-line records containing all customer information, including detailed customer and contact profiles.
• Secure, customer self-service access to their company information over the Web
• Integrates with Project Tracker and Support Tracker to support customer services over the Web, including support tickets, project requests and profile updates
• Manage customer documents and files: support contracts, file attachments, Rich Text documents and URLs. Other document types can be created as needed.

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