Lotus Notes CRM Software

Improve Customer Relationships

Customer Tracker is a Lotus Notes CRM software application that automates and accelerates your customer service processes by allowing other Tracker modules electronic access to current customer data, eliminating the need to manually enter customer information already available. As a Lotus Notes CRM solution, Customer Tracker provides an array of features centralized location for customer information: contacts, documents, files and more. Using Customer Tracker.Net, account representatives are a click away from the information and tools they need, all through the email client they use every day.

Through the Tracker Portal, this Lotus Notes CRM solution provides an Internet gateway for customer services, allowing customers to log in to request new projects, submit support requests and review current tickets, update their profile and add new contacts. New contacts are automatically rolled into a Customer address database.

Prospect Tracker, Tracker Suite's sales force automation module, is integrated with Customer Tracker, providing organizations with a combined Lotus Notes SFA / Lotus Notes CRM solution. If a prospect becomes a customer, their company profile and related data can be imported into Customer Tracker, eliminating the need to recreate data.

See our Customer Tracker feature sheet.

To see Lotus Notes CRM in action, please watch our Flash demonstration.

Customer Tracker features -

• Centralized customer file management. Manage customer contacts and maintain on-line records containing all customer information, including detailed customer and contact profiles.
• Secure, customer self-service access to their company information over the Web.
• Integrates with Project Tracker and Support Tracker to support customer services over the Web, including support tickets, project requests and profile updates.
• Manage customer documents and files: support contracts, file attachments, Rich Text documents and URLs. Other document types can be created as needed.
  

For organizations seeking a 100% Web based CRM software solution, Automation Centre is pleased to offer Customer Tracker.Net, which offers many of the same features as Customer Tracker. Customer Tracker.Net also offers integration features with Lotus Notes, as well as other email platforms including Microsoft Outlook and Web based email services such as Gmail. A free online demo is available.

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